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Support • By Will

Was tun, wenn die Aktivierung nach der Zahlung fehlschlägt oder Premium nicht funktioniert

Hello dear users, some of you have reported that, after payment, premium account does not work, can't activate...bluh bluh.

Yes, that happens once in a while, especially in Apple phones.

Then how can you deal with this problem?Please log out and re-login your accountAfter you pay successfully, if you still can't use the advanced features, please log out of the account and log in again. By the way, tap on your App menu on the top left corner and you will see a crown and the cloud storage is 5GB.

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Send us the Apple receipt with the order number


If you succeed in payment, Apple will send you a receipt, or invoice/statement like below. Please dosend usthe invoice or statement with order number, not the confirmation of subscription. We need the order number to find out your orders and add premium to your account manually.

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Tell us your DWG FastView account email


Sometimes your sender's email is not the email ID registered on DWG FastView. You musttell usyour DWG FastView email ID, not sender's email ID, not Apple ID(sure they can be the same). With this, we know which DWG FastView account to add premium to.

Schlagwörter: #order lost
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Comments & Discussion

6 Comments
R
Roy Littrell
Your email sent to royfloyd58@gmail.com on 12/17/2022 Dear DWG_FastView6186Q3659： Your have successfully purchased “DWG FastView Premium 12 month”Account Member Service. Thank you for your support. DWG FastView will provide you a full range of viewing experience. My Purchase details (12/17/2022) en.dwgfastview.com purchase (Order #198896561) $23.99 My Contact Information Roy Littrell USA phone: 1-606-770-1199 royfloyd58@gmail.com You have been paid and I don't have the time to mess with your software flipping back and forth, IT NEEDS TO WORK!
S
Sandeep Singh
I do payment but my account is not upgraded..what Is the solution now??
S
stefano bianco
ho pagato la versione premium ma non mi apre i disegni !!! ordine nr.267701928 abbonamento nr.O6A94AG4IK
J
John Lance
order 276656384 I did not receive a license key in my email
W
Will ⚡ Official Support
Please email us.
D
Dimitar Velichkov
i make the payment but not recive the plan .still Lok

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