Intelligent Customer Service Bot was integrated to DWG FastView

DWG FastView has experienced rapid growth, with an increasing demand for customer support. However, traditional manual customer service struggled to keep up, resulting in delayed responses and frustrated users. To address this challenge, we proudly introduce our intelligent customer service bot, a solution designed to provide timely assistance and enhance user experience.

Accessible and Efficient

Accessing our intelligent customer service bot is quick and convenient. On our website, simply look for the chat icon located at the bottom right corner. Within seconds, you'll be connected to the bot, ready to answer your inquiries.

Similarly, in our app, locate the phone icon in the top-left menu, tap it, and after a brief moment, you'll find the customer service icon at the bottom right. Click on it, and you're all set to engage in a conversation with the bot.

With its advanced training, our bot can effectively address up to 90% of customer queries, ensuring a smooth and seamless interaction.

Continuous Improvement

We value your feedback and strive to provide the best possible service. While our bot is highly capable, we acknowledge that there may be instances where it falls short. In such cases, we offer a fallback message option, allowing you to easily escalate your query via email. Rest assured, our dedicated team will promptly address your concerns and provide assistance as needed. Your satisfaction is our priority, and we remain committed to optimizing our services to meet your evolving needs.

In conclusion, we hope you find our intelligent customer service bot to be a valuable addition to your experience with DWG FastView. Its presence signifies our dedication to delivering efficient and reliable support, ensuring that you receive the assistance you need, when you need it. Should you encounter any challenges or have suggestions for improvement, please don't hesitate to reach out. We're here to help, every step of the way.

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